Gambling can be addictive, and problem gambling can cause serious harm to both the player and their loved ones. This page explains what tools Flamez Casino provides to help players manage their gambling — from deposit limits to self-exclusion — and where to find help if needed. Below you’ll find direct answers to the most common questions about responsible gaming at Flamez. Must be 18 or older to play.
What are deposit limits and how are they set on Flamez?
A deposit limit sets the maximum amount a player can deposit within a set period — daily, weekly, or monthly. Once the limit is reached, further deposits are blocked until the period ends. Decreasing a limit takes effect immediately. Increasing or cancelling a limit requires a 24-hour cooling-off period, and if the limit is set to zero, changes require written notice and a minimum six-month waiting period. Limit requests must be submitted in writing to Flamez’s official Customer Support.
How does Flamez’s Self-Exclusion Program work?
Self-exclusion blocks access to the account and gambling services for a set period, activated by written request to Flamez’s official Customer Support. The minimum self-exclusion period is six months. Marketing and promotional messages stop during this period. Players can still contact Customer Support to withdraw remaining funds, but cannot make new deposits until the exclusion ends.
Are the outcomes of Flamez’s pokies random? (RNG)
Yes. Flamez’s pokies and most other casino games use a Random Number Generator (RNG), producing a fully independent, unpredictable result for every round. Past spins have no effect on future ones — there’s no such thing as a real “hot” or “cold” streak.
What do RTP and house edge mean at Flamez?
RTP (Return to Player) is the theoretical percentage of all money wagered on a game that’s paid back to players over time. A 95% RTP means that, over the long run, $95 of every $100 wagered is returned — this doesn’t predict any single spin, and short-term results can vary widely. House edge is the casino’s mathematical advantage over the player, and it varies by game: typically 2–15% on pokies depending on design, 2.7% on European roulette (5.26% on American roulette with the double zero), and as low as 0.5% on blackjack. The casino always holds a long-term mathematical edge, which is why gambling is best treated as entertainment, not a way to make money.
Can chasing losses help you win them back?
No. This is one of the most common gambling myths, often called the gambler’s fallacy. Because outcomes are random and independent of each other, there’s no strategy that guarantees a win after a losing streak. Chasing losses is a recognized risk behaviour.
Can lucky numbers or timing improve your odds at Flamez?
No. No external factor — time of day, bet size, game position, or “lucky numbers” — affects the outcome of an RNG-based game. Flamez is a licensed casino required to use certified, audited RNG systems, so games cannot be manipulated.
How can you protect minors from gambling?
Underage gambling can lead to problem gambling, financial difficulty, emotional distress, and worse school performance. Parents and guardians are encouraged to have open conversations about the risks and to secure devices: don’t share login details, avoid “remember password” features, and keep card or banking details private. Access can also be restricted using parental control software like Netnanny or Cyberpatrol.
What are the top tips for responsible gambling at Flamez?
- Set a budget in advance and stick to it
- Don’t chase losses
- Treat gambling as entertainment, not income
- Avoid mixing gambling with alcohol or drugs
- Take a break if your gambling behaviour starts to feel out of your control
Where can you get help for a gambling problem?
If you need help with problem gambling, visit Gambling Therapy — confirmed directly from Flamez’s own NZ site.
You can also manage access on your own devices with blocking software like Betblocker (free) or Gamban (subscription).
For anything account-specific — deposit limits, self-exclusion, or other account actions — always contact Flamez’s official Customer Support, since Flamezcasino.com doesn’t hold player accounts and can’t process these requests. For questions about this page’s content, reach Flamezcasino.com at info@flamezcasino.com.